HILFE & FAQs

Yes, you can return your order within the statutory withdrawal period, provided the goods are unused and complete. You can find more information in our Returns Policy.

Stocked goods are marked with "immediately available" on the product page. Non-stocked goods can be identified by the indication "available in X–Y business days" directly on the product.

The shipping of your order always depends on the item with the longest delivery time. Should part of your order not be available, we will, of course, notify you as quickly as possible.

Yes. If the size doesn't fit, you can either return the item and exchange it as part of the return process, or simply order the desired item again.

The returned item will be processed as a return upon receipt and the purchase amount will then be refunded. Please use the enclosed return form for this purpose.

Yes. Our products are suitable for outdoor, emergency preparedness, and demanding use. Many items in our range are actively used by police, military, authorities, extreme athletes, and professional users. We place particular emphasis on robust quality, functionality, and reliable operational capability.v

Stocked goods marked "immediately available" are usually shipped directly. For goods not in stock, we indicate the estimated delivery time on the product page, i.e., how long it takes for us to order the item from the manufacturer and then ship it to you.

Unfortunately, in individual cases, there may be delays — for example, due to high demand, vacation periods, holidays, long weekends, peak seasonal sales days, delayed manufacturer deliveries, or delays with the freight forwarder.

Should your delivery be delayed, you will be automatically informed. Of course, in this case, we also offer you the option of a partial delivery at no additional cost.

Items in stock are marked with "immediately available" on the product page and are usually shipped on the same day. Items not in stock are indicated with their respective delivery time, for example "available in X-Y days", directly on the product page. The delivery time depends on the respective manufacturer.

Should an item be defective or break during use, we are here for you. We are in direct contact with the manufacturers and will support you with warranty processing. Within the framework of the manufacturer's warranty, we will ensure that the item is inspected, repaired, or replaced if necessary. Our goal is to help you quickly and easily.