HELP & FAQs

Yes. Our products are suitable for outdoor activities, emergency preparedness, and demanding missions. Many items in our range are actively used by police, military, government agencies, extreme athletes, and professional users. In doing so, we place special emphasis on robust quality, functionality, and reliable operational readiness.

Items marked "in stock" are available in our warehouse and are generally dispatched on the same business day.

For items not in stock, you can find the estimated delivery time directly on the respective product page, e.g., "available in X–Y business days." In this case, we order the item from the manufacturer and ship your order as soon as the goods have arrived at our facility.

If your order contains several items with different delivery times, shipping is generally based on the item with the longest delivery time. Should a delay occur, we will inform you as quickly as possible.

If your delivery is delayed, you will be notified automatically. In this case, we naturally also offer you the option of a partial delivery at no additional cost.

As soon as your order has left our warehouse, you will receive a shipping confirmation with your tracking number.

The actual delivery time depends on the destination country, the shipping service provider, and current capacity. You can find the most reliable up-to-date status and the estimated delivery time directly in the GLS or UPS tracking system.

Please note that delays may occur on weekends, public holidays, or during periods of exceptionally high parcel volume.

Please contact us immediately. A change is only possible as long as the order has not yet been handed over to the shipping service provider.

Unfortunately, it is not possible to change an order in its entirety after it has been placed, as the order is linked to the payment already processed and we cannot add additional payment amounts.

However, the following changes are possible as long as the order has not yet been shipped:

• remove an item
  
• change the color or size of an item, provided the selling price remains the same
  
• cancel the order in its entirety
  

If you would like to make a change, please contact us as soon as possible. Once the order is already in the shipping process, it may no longer be possible to make changes.

Not necessarily. Intervals between individual scans can occur, especially on weekends or during periods of high parcel volume. First, check the current tracking status. If the status does not change for an unusually long period of time, contact us and we will check the shipment with the delivery service provider.

Don't worry. If GLS shows your parcel as delivered, please first check the shipment tracking and the delivery information provided there.

If you have given GLS a drop-off permission, the parcel may have been left at the agreed-upon location. Therefore, please check the specified drop-off location carefully.

If there is no drop-off permission, the shipment may have been left with a neighbor. You can often find further information about the delivery in the GLS shipment tracking. In particular, check the specified recipient or name in the delivery confirmation.

If delivery was not possible, your parcel may also have been deposited at a GLS ParcelShop for pickup. You can usually find this information in the tracking as well.

Still can't find your parcel?

Then please contact our customer service. Should the shipment actually be lost or stolen, we can initiate an investigation with GLS. The parcels we send are insured – we will work with the shipping service provider to handle the rest.

Document any visible damage with photos as soon as possible and keep the packaging. Please contact our customer service team before returning the goods.

Yes. You can return your order within 30 days. Please register your return via our “Returns & Refunds” page. There you will find all information regarding the process, return shipping costs, and requirements for the condition of the goods.

Register your return via our returns portal. You will need the email address used for your order and your order number, including the #. You can find all the information on our page “Returns & Refunds”.

In general, you are responsible for the costs of a standard return. For returns from Germany and Austria, we offer a return label for €10.00 upon request. In the event of an incorrect delivery or a justified defect, please contact us before returning the item.

If the size doesn't fit, you can return the item via our returns portal. If you would like to receive the desired size as quickly as possible, we recommend placing a new order directly. Once your return has been received and inspected, we will refund you the corresponding amount.

As soon as your return has been received and inspected by us, we will process your refund. The refund will be issued to the original payment method used. Depending on the payment provider, it may then take a few business days for the credit to appear.

Should an item be defective, please contact our customer service. We will review the case and assist you with the further process. Depending on the cause, the item, and the manufacturer, a repair, replacement, or other solution may be provided.